Carter Subaru Shoreline Customer Reviews

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17225 Aurora Ave N Seattle WA 98133
715 Reviews

What People are Saying About Us

  • Mon Aug 13 2018
    No Comment
  • Mon Aug 13 2018
    No Comment
  • Sun Aug 12 2018
    Very helpful staff. Maybe buy a car from them sometime.
  • Fri Aug 10 2018
    We worked with David North, Internet Sales Manager. David was courteous and professional. He made our Impreza purchase a breeze. We highly recommend David North and Carter Subaru Shoreline!
  • Thu Aug 9 2018
    No Comment
  • Thu Aug 9 2018
    No Comment
  • Wed Aug 8 2018
    My experience here was less than ideal and I highly recommend avoiding this place. I ended up buying a Chevy Cruze from here and opted for dealership financing. They told me they were going to pull my credit, which I gave consent to but they did NOT mention they were going to pull it 8 times with various financial institutions before securing a loan. We agreed on a deal that they would fix a few issues with the car but could not provide any evidence or paperwork on the repairs they supposedly did when I came to pick it up. After waiting for my license plates for over 2 months, I finally called and the woman I spoke with said the plates had been sitting at the dealership for over a month. Her response was that they had sent an email - which I never received. You would think someone would have the decency to at least give me a phone call. The staff here is incompetent and lacks consideration for their customers. Bottom line, you're betting off buying a car elsewhere.
  • Tue Aug 7 2018
    Awesome staff! Worked with Joe on a car for my daughter. Great to do business. They make you feel like part of the family. I highly recommend them!
  • Sun Aug 5 2018
    No Comment
  • Sat Aug 4 2018
    Dealer price for service was less than Les Schwab
77 Reviews

What People are Saying About Us on Local Reviews

  • Whitney
    Sat Oct 3 2015
    We had a great experience at Carter Subaru! Trey Gray is the man! He is very knowledgable of all the vehicles in their inventory, including the cars that are traded in. We felt very comfortable and not pressured. Once buying our new 2016 Subaru Outback (in black), Trey walked us through all the details and made sure we knew how to work the new technology. He believes in the product he is selling and cares about his customers. He even followed up 2 days after the sale to see how we are liking our new ride. We are thrilled and can't wait to recommend Carter Subaru to our friends that are shopping for a new car.
  • robert
    Wed Jun 3 2015
    I have purchased 2 vehicles from Carter Subaru since 1999 service them in shoreline. We are faithful to Carter because of service managers like Benn
  • Dawn Gatta
    Fri May 22 2015
    John Sylvester is a man with a heart of gold and full of witty humor that eased my first NEW car purchase. I never felt rushed; a no-pressure environment. I came to John through word of mouth and he exceeded my trustworthy expectations. The enter process was smooth and painless, John and all the folks at the dealership last Saturday where extremely professional and polite...going as far as John calling to inform me that I had forgotten my lucky charm from my son I left hanging on my review mirror on my trade-in. John went above & beyond in locating a specific vehicle I came in seeking and I drove off with an Impreza Sport 2015 (not my first choice) BUT I'm so much happier with it than what I thought I might originally want to purchase. I know my son will be driving this car in 5 years and I'll be back to see John to purchase myself another Subaru. I've already given his card to a co-worker thinking of trading in her car for a Subaru.
  • Jason
    Wed May 20 2015
    In my search for a new vehicle I came across a salesman like no other. Joe Spitz was hands down the most informative, candid and downright helpful person we have yet to encounter. We plan on recommending anyone looking for a Subaru to go see Joe!
  • Linda
    Mon Apr 13 2015
    I had a great experience at Carter Subaru. I have never owned a Subaru before but decided to check them out after friends recommended Subarus. I took about 9 months of looking at and test driving various makes of cars including Subarus. When I narrowed it to Subaru, I told John Sylvester and Frank Kai that I wasn't buying right away and they were fine with that. They did not pressure me in any way and took me for several test drives on different models over several months. I felt that all my questions were dealt with honestly and not just for the dollar value. They were very informative, helpful and patient. I am very happy with all the choices I made with their guidance. The purchase of my 2015 Outback went very smoothly. When my car arrived Frank spent a couple of hours going over everything with me. That is a huge plus and helped me feel very confident driving off the lot. I have also called him twice since my purchase and he has answered questions. I feel both John and Frank are dedicated to making their customers happy and generating referrals and repeat business. That will be the case with me as I will recommend then to my friends and family. Most importantly I LOVE my car and am so happy with my choice.
  • Emily
    Sun Apr 12 2015
    I had just been in a bad car accident and had to buy a car. I was not looking forward to it. Then I came into Carter Subaru and met with Frank Kai. He made the whole experience so stress free and found me a wonderful car. I absolutely love my Forrester. I highly recommend Carter Subaru and Frank Kai.
  • Joey
    Mon Feb 9 2015
    Went in there yesterday with hopes to finance a new vehicle and succeeded admirably! I had better customer service here than I've had at any other dealership. They were super fast and fought for a better deal than was offered. I will definitely return for another vehicle. Pat was my salesman and he did a good job of listening to what I was looking for and knew exactly what would work for me. Travis in the finance department did a phenomenal job working the deal out and went way above and beyond so I would leave there with the best deal possible. If you're thinking of going Subaru do yourself a favor and go here!
  • James Swalley
    Thu Nov 13 2014
    My girlfriend and I just purchased a Forester from Debbie Phillips last week. I just want to let you know how much we appreciate her sales approach. Clearly, she values long term relationships with customers. We came in earlier this year to test drive cars, and although we made it clear we weren't buying until next year, the experience was informative and we did not feel any pressure to buy. When we were ready to buy, she gave us a good deal without any of the typical sales tactics one would expect. We love our decision and will refer all of our friends to her... and THAT's the mark of a successful business.
  • David Johnson
    Wed Oct 15 2014
    They rock!
  • Elise Barron
    Mon Aug 18 2014
    Great experience working with Carter Subaru in Shoreline. I'd been looking for a car for months and been through a slough of dealerships that were not upfront with me. Working with Trey to find the right car was awesome! He really knew his stuff. Josh in finance was also a pleasure to work with. My husband and I will definitely be sending our friends and family your way. -Elise
23 Reviews

What People are Saying About Us on DealerRater

  • Subquest
    Mon Nov 26 2012
    I have been going to Carter Subaru for over a decade. Unfortunately, their focus on quality and customer has taken a wrong turn. I recently decided to purchase a new Subaru from Carter, but was concerned about the amount of cement dust from the nearby construction and wanted to make sure cars were not brushed or put through an auto car wash. The salesperson told me it was not a problem because they only did light power washing. It was cloudy on initial inspection of the car, so I did not see it right away, but once I pulled the car in the garage, I quickly realized the car was badly scratched over every inch, including headlight, taillights, paint, etc. After seeing pictures of the car, Carter had us go to a detailer and we also took it to a painter - both indicated the car had possibly been brushed with a contaminated brush and not enough water. I asked the salesperson about this and she e-mailed that car had not been washed with a brush or gone through a car wash. Carter was good about offering to take the car back, and I planned to order another car from them. After getting the check back, and before starting the process to order a new car, my wife and I wanted to better understand how the scratches happened, so we went to the lot to compare a few cars that had just come in (and still had some of the protective covering) to cars that had been in the lot for a while. Without exception – cars that still had the protective covering were in great shape, and cars without it were badly scratched. We then realized that we were walking past the wash bay. We watched as they drove a brand new car drove into the wash bay, applied a very small amount of water, and then scrubbed the entire car with a brush that was never rinsed or even returned to the bucket. In an instant, I went from feeling good about the fact that Carter Subaru would give me my money back for a damaged car, to absolute disbelief. I could not believe this was how the cars were washed. I could not believe that, even after I told them the professional detailer they recommended told me the car probably had been brushed, they denied it and would only say the damage must have occurred at the factory or in port. I certainly could not believe that I was explicitly told my car had not been washed with a brush, when it had been. We went back and asked for the Sales Manager and explained what we had seen in the wash bay. He asked us to go into a room so that we would not “sour other customers.” I then told him what we had seen by comparing cars before and after detailing. He responded “we’re not going to change our process.” I would hope that, even if some or most people did not notice the damage, he would still have wanted to avoid unnecessarily damaging the cars, especially as it could be remedied with simple improvements to the process. We asked one more question, but only received another harsh response. My wife and I got up and left. If at any point in the process someone had simply apologized and been honest about how the car had been washed, I would have been fine. I don’t understand why we were treated as we were, especially after we had been told one thing about the car washing process, and then saw for ourselves it wasn’t true. It also doesn’t make sense to us how, knowing the cars are being damaged, Carter Subaru won’t even consider making improvements to its detailing process. I tried bringing my experience to the attention of the owners of Carter Subaru, but my letter remains unanswered. After all these years, I am not so much angry or upset by this experience as I am sad to end a long relationship with Carter Subaru. I am actually writing this because I hope it makes a difference to future car buyers and saves others from going to Carter Subaru and experiencing the same thing. I would strongly recommend checking cars when sunny or with a light if buying from this dealership. We went to a number of other dealerships and were amazed at how much better cars looked elsewhere.
  • DaveBo
    Sun Aug 19 2012
    I just bought a 2013 Subaru Outback from Carter Subaru (just north of Seattle) and the positive experience was something to share (and I rarely share my opinions publicly). I spent the last 2 months reviewing, researching, and test driving 10 makes of compact SUV’s and interacting with many sales personnel. There have been nice sales people, lazy sales people, impatient sales people, poorly informed sales people, condescending sales people, and then there was Guy at Carter Subaru who was exemplary in patience, knowledge of the vehicle, trying to get the best deal for the client (and he really delivered here), and trying to figure out what is the best fit for the client. For example, this was my second test drive (the first one, just to get a feel for the car, was about a month ago) and this time Guy took me on a real test to show how the car handles under various conditions; up a long hill, down a long hill, accelerating on a curved freeway onramp, etc., and the 2013 Outback (4 cylinder) handled very well – clearly on par with more expensive makes. More importantly here, with respect to the sales experience, Guy wanted to know what my expectations and concerns were and tailored the test drive to address each of them; I was very impressed - of the 13, only one other sales rep at the other dealerships showed this level of attention to my concerns and expectations. The business side of my experience, I had to pay for the car, was also very nice and very professional. If you are in the market for a compact SUV, in the greater Seattle area, I strongly recommend checking out Carter Subaru. If you run into Guy, tell him Dave sent you.
  • DaveBo
    Sun Aug 19 2012
    I just bought a 2013 Subaru Outback from Carter Subaru (just north of Seattle) and the positive experience was something to share (and I rarely share my opinions publicly). I spent the last 2 months reviewing, researching, and test driving 10 makes of compact SUV’s and interacting with many sales personnel. There have been nice sales people, lazy sales people, impatient sales people, poorly informed sales people, condescending sales people, and then there was Guy at Carter Subaru who was exemplary in patience, knowledge of the vehicle, trying to get the best deal for the client (and he really delivered here), and trying to figure out what is the best fit for the client. For example, this was my second test drive (the first one, just to get a feel for the car, was about a month ago) and this time Guy took me on a real test to show how the car handles under various conditions; up a long hill, down a long hill, accelerating on a curved freeway onramp, etc., and the 2013 Outback (4 cylinder) handled very well – clearly on par with more expensive makes. More importantly here, with respect to the sales experience, Guy wanted to know what my expectations and concerns were and tailored the test drive to address each of them; I was very impressed - of the 13, only one other sales rep at the other dealerships showed this level of attention to my concerns and expectations. The business side of my experience, I had to pay for the car, was also very nice and very professional. If you are in the market for a compact SUV, in the greater Seattle area, I strongly recommend checking out Carter Subaru. If you run into Guy, tell him Dave sent you.
  • haskinma
    Tue Aug 14 2012
    Carter Subaru Shoreline is a caring, responsive, and fun dealership to work with. No pressure from the sales folks and they are knowledgable and responsive to all questions. This dealership works hard to make customer experience as seamless and easy as possible in every aspect from purchase to finance to maintenance and repair. The new eyesight system (pre-collision breaking) is a wonderful new feature and Subaru once again offers a quality product at a fair and reasonable price. I highly recommend this dealership and thoroughly enjoy the employees and the Subaru vehicles!
  • liqa
    Sun Nov 6 2011
    I love my deal. my time their was meaningful and quick. i was constantly made sure i was comfortable thanks to Jason Bennet. i have given this ratings for those reasons using true car to find a great price. i bought a 2012 outback.
  • liqa
    Sun Nov 6 2011
    I love my deal. my time their was meaningful and quick. i was constantly made sure i was comfortable thanks to Jason Bennet. i have given this ratings for those reasons using true car to find a great price. i bought a 2012 outback.
  • franklyford
    Mon Aug 24 2009
    Yes, I would absolutely recommend this dealer, and in particular, David Wheeler, since he's the salesperson we dealt with. We will certainly go to Carter for our next Subaru even though we live an hour and a half away. Aside from dealing with us with honesty and forthrightness, he delivered our Subaru ahead of schedule and for slightly less money than expected. When other dealers were tacking on second stickers raising the prices on 2010 Foresters due to high demand, Carter was not. Another plus in Carter's favor is their extended and convenient service hours -- they're open both Saturday and Sunday till at least 6pm.
  • janssenjim
    Sat Mar 14 2009
    Long story short: In 2003, I bought a brand new legacy Outback wagon. What an expensive mistake. The car is a lemon, the mechanics make the problem worse, and carter subaru refuses to reimburse or fix the problem that their own mechanics make. Stay away from carter subaru. The head gaskets have gone out twice now, the computer system has crashed and the car only has approx 85,000 miles on it. when the mechanics replaced the original head gasket, they did it wrong and it caused extensive damage to the motor- $3600 worth. the mechanics also messed up the brakes by installing them incorrectly. Carter refused to fix the problem and did not reimburse me to have them fixed elsewhere. Carter Subaru sells defective products, and the do not stand behind their repairs. Carter Subaru is dishonest, money grubbing, and the cars are unriliable. STAY AWAY from CARTER SUBARU!!!! they have lost a life long and loyal subaru fan. and their cusromer service is terrible as well.
  • t-bone14
    Sat Oct 11 2008
    Very helpful and friendly. My car had a problem that two other Subaru dealers couldn't find. Carter found it and fixed it one day. They gave me a loan car even though I didn't buy it there. A bummer they don't give you a car with gas in it, but I guess I understand. I'll go back for sure!
  • t-bone14
    Sat Oct 11 2008
    Very helpful and friendly. My car had a problem that two other Subaru dealers couldn't find. Carter found it and fixed it one day. They gave me a loan car even though I didn't buy it there. A bummer they don't give you a car with gas in it, but I guess I understand. I'll go back for sure!
45 Reviews

What People are Saying About Us on Edmunds.com

  • Gord_Wilcox
    Mon Aug 19 2013
    No pressure, no games - just an informative and educated salesperson who presented the alternatives and options openly, and never pressured me. I found the car I wanted at a price I was more than happy with.
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • JohnB54
    Tue Mar 5 2013
    David N. is a great salesman to work with. No games,means what he says and says what he means. He was fair and honest and worked hard to make sure we got what we wanted, with no pressure whatsoever. Try him,you'll like him! -John B
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • JohnB54
    Tue Mar 5 2013
    David N. is a great salesman to work with. No games,means what he says and says what he means. He was fair and honest and worked hard to make sure we got what we wanted, with no pressure whatsoever. Try him,you'll like him! -John B
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • Subquest787
    Tue Nov 27 2012
    I have been going to Carter Subaru for over a decade. Unfortunately, their focus on quality and customer has taken a wrong turn. I recently decided to purchase a new Subaru from Carter, but was concerned about the amount of cement dust from the nearby construction and wanted to make sure cars were not brushed or put through an auto car wash. The salesperson told me it was not a problem because they only did light power washing. It was cloudy on initial inspection of the car, so I did not see it right away, but once I pulled the car in the garage, I quickly realized the car was badly scratched over every inch, including headlight, taillights, paint, etc. After seeing pictures of the car, Carter had us go to a detailer and we also took it to a painter - both indicated the car had possibly been brushed with a contaminated brush and not enough water. I asked the salesperson about this and she e-mailed that car had not been washed with a brush or gone through a car wash. Carter was good about offering to take the car back, and I planned to order another car from them. After getting the check back, and before starting the process to order a new car, my wife and I wanted to better understand how the scratches happened, so we went to the lot to compare a few cars that had just come in (and still had some of the protective covering) to cars that had been in the lot for a while. Without exception – cars that still had the protective covering were in great shape, and cars without it were badly scratched. We then realized that we were walking past the wash bay. We watched as they drove a brand new car drove into the wash bay, applied a very small amount of water, and then scrubbed the entire car with a brush that was never rinsed or even returned to the bucket. In an instant, I went from feeling good about the fact that Carter Subaru would give me my money back for a damaged car, to absolute disbelief. I could not believe this was how the cars were washed. I could not believe that, even after I told them the professional detailer they recommended told me the car probably had been brushed, they denied it and would only say the damage must have occurred at the factory or in port. I certainly could not believe that I was explicitly told my car had not been washed with a brush, when it had been. We went back and asked for the Sales Manager and explained what we had seen in the wash bay. He asked us to go into a room so that we would not “sour other customers.” I then told him what we had seen by comparing cars before and after detailing. He responded “we’re not going to change our process.” I would hope that, even if some or most people did not notice the damage, he would still have wanted to avoid unnecessarily damaging the cars, especially as it could be remedied with simple improvements to the process. We asked one more question, but only received another harsh response. My wife and I got up and left. If at any point in the process someone had simply apologized and been honest about how the car had been washed, I would have been fine. I don’t understand why we were treated as we were, especially after we had been told one thing about the car washing process, and then saw for ourselves it wasn’t true. It also doesn’t make sense to us how, knowing the cars are being damaged, Carter Subaru won’t even consider making improvements to its detailing process. I tried bringing my experience to the attention of the owners of Carter Subaru, but my letter remains unanswered. After all these years, I am not so much angry or upset by this experience as I am sad to end a long relationship with Carter Subaru. I am actually writing this because I hope it makes a difference to future car buyers and saves others from going to Carter Subaru and experiencing the same thing. I would strongly recommend checking cars when sunny or with a light if buying from this dealership. We went to a number of other dealerships and were amazed at how much better cars looked elsewhere.
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • Subquest787
    Mon Nov 26 2012
    I have been going to Carter Subaru for over a decade. Unfortunately, their focus on quality and customer has taken a wrong turn. I recently decided to purchase a new Subaru from Carter, but was concerned about the amount of cement dust from the nearby construction and wanted to make sure cars were not brushed or put through an auto car wash. The salesperson told me it was not a problem because they only did light power washing. It was cloudy on initial inspection of the car, so I did not see it right away, but once I pulled the car in the garage, I quickly realized the car was badly scratched over every inch, including headlight, taillights, paint, etc. After seeing pictures of the car, Carter had us go to a detailer and we also took it to a painter - both indicated the car had possibly been brushed with a contaminated brush and not enough water. I asked the salesperson about this and she e-mailed that car had not been washed with a brush or gone through a car wash. Carter was good about offering to take the car back, and I planned to order another car from them. After getting the check back, and before starting the process to order a new car, my wife and I wanted to better understand how the scratches happened, so we went to the lot to compare a few cars that had just come in (and still had some of the protective covering) to cars that had been in the lot for a while. Without exception – cars that still had the protective covering were in great shape, and cars without it were badly scratched. We then realized that we were walking past the wash bay. We watched as they drove a brand new car drove into the wash bay, applied a very small amount of water, and then scrubbed the entire car with a brush that was never rinsed or even returned to the bucket. In an instant, I went from feeling good about the fact that Carter Subaru would give me my money back for a damaged car, to absolute disbelief. I could not believe this was how the cars were washed. I could not believe that, even after I told them the professional detailer they recommended told me the car probably had been brushed, they denied it and would only say the damage must have occurred at the factory or in port. I certainly could not believe that I was explicitly told my car had not been washed with a brush, when it had been. We went back and asked for the Sales Manager and explained what we had seen in the wash bay. He asked us to go into a room so that we would not “sour other customers.” I then told him what we had seen by comparing cars before and after detailing. He responded “we’re not going to change our process.” I would hope that, even if some or most people did not notice the damage, he would still have wanted to avoid unnecessarily damaging the cars, especially as it could be remedied with simple improvements to the process. We asked one more question, but only received another harsh response. My wife and I got up and left. If at any point in the process someone had simply apologized and been honest about how the car had been washed, I would have been fine. I don’t understand why we were treated as we were, especially after we had been told one thing about the car washing process, and then saw for ourselves it wasn’t true. It also doesn’t make sense to us how, knowing the cars are being damaged, Carter Subaru won’t even consider making improvements to its detailing process. I tried bringing my experience to the attention of the owners of Carter Subaru, but my letter remains unanswered. After all these years, I am not so much angry or upset by this experience as I am sad to end a long relationship with Carter Subaru. I am actually writing this because I hope it makes a difference to future car buyers and saves others from going to Carter Subaru and experiencing the same thing. I would strongly recommend checking cars when sunny or with a light if buying from this dealership. We went to a number of other dealerships and were amazed at how much better cars looked elsewhere.
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • Subquest787
    Mon Nov 26 2012
    I have been going to Carter Subaru for over a decade. Unfortunately, their focus on quality and customer has taken a wrong turn. I recently decided to purchase a new Subaru from Carter, but was concerned about the amount of cement dust from the nearby construction and wanted to make sure cars were not brushed or put through an auto car wash. The salesperson told me it was not a problem because they only did light power washing. It was cloudy on initial inspection of the car, so I did not see it right away, but once I pulled the car in the garage, I quickly realized the car was badly scratched over every inch, including headlight, taillights, paint, etc. After seeing pictures of the car, Carter had us go to a detailer and we also took it to a painter - both indicated the car had possibly been brushed with a contaminated brush and not enough water. I asked the salesperson about this and she e-mailed that car had not been washed with a brush or gone through a car wash. Carter was good about offering to take the car back, and I planned to order another car from them. After getting the check back, and before starting the process to order a new car, my wife and I wanted to better understand how the scratches happened, so we went to the lot to compare a few cars that had just come in (and still had some of the protective covering) to cars that had been in the lot for a while. Without exception – cars that still had the protective covering were in great shape, and cars without it were badly scratched. We then realized that we were walking past the wash bay. We watched as they drove a brand new car drove into the wash bay, applied a very small amount of water, and then scrubbed the entire car with a brush that was never rinsed or even returned to the bucket. In an instant, I went from feeling good about the fact that Carter Subaru would give me my money back for a damaged car, to absolute disbelief. I could not believe this was how the cars were washed. I could not believe that, even after I told them the professional detailer they recommended told me the car probably had been brushed, they denied it and would only say the damage must have occurred at the factory or in port. I certainly could not believe that I was explicitly told my car had not been washed with a brush, when it had been. We went back and asked for the Sales Manager and explained what we had seen in the wash bay. He asked us to go into a room so that we would not “sour other customers.” I then told him what we had seen by comparing cars before and after detailing. He responded “we’re not going to change our process.” I would hope that, even if some or most people did not notice the damage, he would still have wanted to avoid unnecessarily damaging the cars, especially as it could be remedied with simple improvements to the process. We asked one more question, but only received another harsh response. My wife and I got up and left. If at any point in the process someone had simply apologized and been honest about how the car had been washed, I would have been fine. I don’t understand why we were treated as we were, especially after we had been told one thing about the car washing process, and then saw for ourselves it wasn’t true. It also doesn’t make sense to us how, knowing the cars are being damaged, Carter Subaru won’t even consider making improvements to its detailing process. I tried bringing my experience to the attention of the owners of Carter Subaru, but my letter remains unanswered. After all these years, I am not so much angry or upset by this experience as I am sad to end a long relationship with Carter Subaru. I am actually writing this because I hope it makes a difference to future car buyers and saves others from going to Carter Subaru and experiencing the same thing. I would strongly recommend checking cars when sunny or with a light if buying from this dealership. We went to a number of other dealerships and were amazed at how much better cars looked elsewhere.
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • Subquest787
    Mon Nov 26 2012
    I have been going to Carter Subaru for over a decade. Unfortunately, their focus on quality and customer has taken a wrong turn. I recently decided to purchase a new Subaru from Carter, but was concerned about the amount of cement dust from the nearby construction and wanted to make sure cars were not brushed or put through an auto car wash. The salesperson told me it was not a problem because they only did light power washing. It was cloudy on initial inspection of the car, so I did not see it right away, but once I pulled the car in the garage, I quickly realized the car was badly scratched over every inch, including headlight, taillights, paint, etc. After seeing pictures of the car, Carter had us go to a detailer and we also took it to a painter - both indicated the car had possibly been brushed with a contaminated brush and not enough water. I asked the salesperson about this and she e-mailed that car had not been washed with a brush or gone through a car wash. Carter was good about offering to take the car back, and I planned to order another car from them. After getting the check back, and before starting the process to order a new car, my wife and I wanted to better understand how the scratches happened, so we went to the lot to compare a few cars that had just come in (and still had some of the protective covering) to cars that had been in the lot for a while. Without exception – cars that still had the protective covering were in great shape, and cars without it were badly scratched. We then realized that we were walking past the wash bay. We watched as they drove a brand new car drove into the wash bay, applied a very small amount of water, and then scrubbed the entire car with a brush that was never rinsed or even returned to the bucket. In an instant, I went from feeling good about the fact that Carter Subaru would give me my money back for a damaged car, to absolute disbelief. I could not believe this was how the cars were washed. I could not believe that, even after I told them the professional detailer they recommended told me the car probably had been brushed, they denied it and would only say the damage must have occurred at the factory or in port. I certainly could not believe that I was explicitly told my car had not been washed with a brush, when it had been. We went back and asked for the Sales Manager and explained what we had seen in the wash bay. He asked us to go into a room so that we would not “sour other customers.” I then told him what we had seen by comparing cars before and after detailing. He responded “we’re not going to change our process.” I would hope that, even if some or most people did not notice the damage, he would still have wanted to avoid unnecessarily damaging the cars, especially as it could be remedied with simple improvements to the process. We asked one more question, but only received another harsh response. My wife and I got up and left. If at any point in the process someone had simply apologized and been honest about how the car had been washed, I would have been fine. I don’t understand why we were treated as we were, especially after we had been told one thing about the car washing process, and then saw for ourselves it wasn’t true. It also doesn’t make sense to us how, knowing the cars are being damaged, Carter Subaru won’t even consider making improvements to its detailing process. I tried bringing my experience to the attention of the owners of Carter Subaru, but my letter remains unanswered. After all these years, I am not so much angry or upset by this experience as I am sad to end a long relationship with Carter Subaru. I am actually writing this because I hope it makes a difference to future car buyers and saves others from going to Carter Subaru and experiencing the same thing. I would strongly recommend checking cars when sunny or with a light if buying from this dealership. We went to a number of other dealerships and were amazed at how much better cars looked elsewhere.
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • Subquest787
    Mon Nov 26 2012
    I have been going to Carter Subaru for over a decade. Unfortunately, their focus on quality and customer has taken a wrong turn. I recently decided to purchase a new Subaru from Carter, but was concerned about the amount of cement dust from the nearby construction and wanted to make sure cars were not brushed or put through an auto car wash. The salesperson told me it was not a problem because they only did light power washing. It was cloudy on initial inspection of the car, so I did not see it right away, but once I pulled the car in the garage, I quickly realized the car was badly scratched over every inch, including headlight, taillights, paint, etc. After seeing pictures of the car, Carter had us go to a detailer and we also took it to a painter - both indicated the car had possibly been brushed with a contaminated brush and not enough water. I asked the salesperson about this and she e-mailed that car had not been washed with a brush or gone through a car wash. Carter was good about offering to take the car back, and I planned to order another car from them. After getting the check back, and before starting the process to order a new car, my wife and I wanted to better understand how the scratches happened, so we went to the lot to compare a few cars that had just come in (and still had some of the protective covering) to cars that had been in the lot for a while. Without exception – cars that still had the protective covering were in great shape, and cars without it were badly scratched. We then realized that we were walking past the wash bay. We watched as they drove a brand new car drove into the wash bay, applied a very small amount of water, and then scrubbed the entire car with a brush that was never rinsed or even returned to the bucket. In an instant, I went from feeling good about the fact that Carter Subaru would give me my money back for a damaged car, to absolute disbelief. I could not believe this was how the cars were washed. I could not believe that, even after I told them the professional detailer they recommended told me the car probably had been brushed, they denied it and would only say the damage must have occurred at the factory or in port. I certainly could not believe that I was explicitly told my car had not been washed with a brush, when it had been. We went back and asked for the Sales Manager and explained what we had seen in the wash bay. He asked us to go into a room so that we would not “sour other customers.” I then told him what we had seen by comparing cars before and after detailing. He responded “we’re not going to change our process.” I would hope that, even if some or most people did not notice the damage, he would still have wanted to avoid unnecessarily damaging the cars, especially as it could be remedied with simple improvements to the process. We asked one more question, but only received another harsh response. My wife and I got up and left. If at any point in the process someone had simply apologized and been honest about how the car had been washed, I would have been fine. I don’t understand why we were treated as we were, especially after we had been told one thing about the car washing process, and then saw for ourselves it wasn’t true. It also doesn’t make sense to us how, knowing the cars are being damaged, Carter Subaru won’t even consider making improvements to its detailing process. I tried bringing my experience to the attention of the owners of Carter Subaru, but my letter remains unanswered. After all these years, I am not so much angry or upset by this experience as I am sad to end a long relationship with Carter Subaru. I am actually writing this because I hope it makes a difference to future car buyers and saves others from going to Carter Subaru and experiencing the same thing. I would strongly recommend checking cars when sunny or with a light if buying from this dealership. We went to a number of other dealerships and were amazed at how much better cars looked elsewhere.
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • davebo
    Fri Aug 17 2012
    I just bought a 2013 Subaru Outback from Carter Subaru (just north of Seattle) and the positive experience was something to share (and I rarely share my opinions publicly). I spent the last 2 months reviewing, researching, and test driving 10 makes of compact SUV’s and interacting with many sales personnel. There have been nice sales people, lazy sales people, impatient sales people, poorly informed sales people, condescending sales people, and then there was Guy at Carter Subaru who was exemplary in patience, knowledge of the vehicle, trying to get the best deal for the client (and he really delivered here), and trying to figure out what is the best fit for the client. For example, this was my second test drive (the first one, just to get a feel for the car, was about a month ago) and this time Guy took me on a real test to show how the car handles under various conditions; up a long hill, down a long hill, accelerating on a curved freeway on-ramp, etc., and the 2013 Outback (4 cylinder) handled very well – clearly on par with more expensive makes. More importantly here, with respect to the sales experience, Guy wanted to know what my expectations and concerns were and tailored the test drive to address each of them; I was very impressed - of the 13, only one other sales rep at the other dealerships showed this level of attention to my concerns and expectations. The business side of my experience, I had to pay for the car, was also very nice and very professional. If you are in the market for a compact SUV, in the greater Seattle area, I strongly recommend checking out Carter Subaru. If you run into Guy, tell him Dave sent you.
    This is a visitor review and does not constitute the opinion of Edmunds.com
  • davebo
    Fri Aug 17 2012
    I just bought a 2013 Subaru Outback from Carter Subaru (just north of Seattle) and the positive experience was something to share (and I rarely share my opinions publicly). I spent the last 2 months reviewing, researching, and test driving 10 makes of compact SUV’s and interacting with many sales personnel. There have been nice sales people, lazy sales people, impatient sales people, poorly informed sales people, condescending sales people, and then there was Guy at Carter Subaru who was exemplary in patience, knowledge of the vehicle, trying to get the best deal for the client (and he really delivered here), and trying to figure out what is the best fit for the client. For example, this was my second test drive (the first one, just to get a feel for the car, was about a month ago) and this time Guy took me on a real test to show how the car handles under various conditions; up a long hill, down a long hill, accelerating on a curved freeway on-ramp, etc., and the 2013 Outback (4 cylinder) handled very well – clearly on par with more expensive makes. More importantly here, with respect to the sales experience, Guy wanted to know what my expectations and concerns were and tailored the test drive to address each of them; I was very impressed - of the 13, only one other sales rep at the other dealerships showed this level of attention to my concerns and expectations. The business side of my experience, I had to pay for the car, was also very nice and very professional. If you are in the market for a compact SUV, in the greater Seattle area, I strongly recommend checking out Carter Subaru. If you run into Guy, tell him Dave sent you.
    This is a visitor review and does not constitute the opinion of Edmunds.com
Edmunds.com Visitor Vehicle Ratings and Reviews are the property of Edmunds.com, and may not be reproduced or distributed without the consent of Edmunds.com. Edmunds® is a trademark of Edmunds.com, Inc. Edmunds.com, Inc. is not affiliated with this website or app.
78 Reviews

What People are Saying About Us on Facebook

  • Cameron Jackson
    Sun Jul 30 2017
    This was the best car buying experience I have ever had. We physically looked at several other dealerships and no one could touch their prices....not even close. On top of that our sales rep David North bent over backwards to give us exactly what we wanted. No B.S., no tricks, no gimmicks. He was truthful in everything he said. Trust me, I was probably a pain in the ass to this guy and he never let me feel like I was being a burden. He understood what was important to me and found the car I wanted.
  • Kyla Smith
    Sat Jul 29 2017
    AMAZING service!!!!! Super happy with the service I got. They bent over backwards in helping me in my finances. They also gave me a fantastic deal on the car I got. Will be recommending this place!!!! Super happy!
  • Caryl Ausejo
    Mon Jul 24 2017
    Bought my Subaru at this dealership. Joe Spitz did a great job in attending to our needs! Joe was a patient sales person who knows a lot about the Subaru product. Should I decide to buy another car, he's the man! I shall always recommend friends and relatives to see him if they consider looking for a Subaru.
  • Erica Walters
    Sat Jul 15 2017
    No Comment
  • Audrey Colpitts Van Voorhis
    Fri Jun 30 2017
    No Comment
  • Shiloh Lloyd Meade
    Tue Jun 20 2017
    James was great! My husband and I took a test drive in the Crosstrek. James was informative, low key but friendly, and there was no pressure. Best car shopping experience ever. Kudos!
  • Rob Schilke
    Sun Jun 18 2017
    No Comment
  • Bo LaRue
    Thu Jun 15 2017
    I didn't get that great of service. I was first quoted $116/mo then the monthly amt went up twice, finally I was about to walk out on the deal & it quit going up. I had recently had surgery on a broken leg & they required me, yes required me, to walk up several flights of stairs to sign loan documents that had already been printed out that only required signing. No accommodations were offered even after I asked. They flat out said no. Beforehand, I had received this coupon in the email if you test drive a Subaru at one of the selected dealerships you get $25 Visa card. I showed to salesman on my phone & he said, I'll take care of that. I went thru the application process and when I submitted the coupon, had to do after test drive, it showed valid until 5/30/17. However, dealership unfamiliar w the coupon said, oh its expired, it's expired. I test drove & purchased my Subaru before 5/30/17. This is a scam somebody is running and it's got your name on it when you complete the coupon offer. Just saying!!!
  • Gary Edward Schwanke
    Thu Apr 27 2017
    No Comment
  • Rose Jones
    Wed Apr 26 2017
    Best experience buying a car ever. Easy process and a great deal. Our salesman Rob, was fantastic.
492 Reviews

What People are Saying About Us on Google Places

  • Debbie Serjeant
    Mon Aug 13 2018
    No Comment
  • Mark/Gary Christensen
    Sun Aug 12 2018
    Very helpful staff. Maybe buy a car from them sometime.
  • Greg Rust
    Thu Aug 9 2018
    No Comment
  • Ginny Maietta
    Thu Aug 9 2018
    No Comment
  • Evan Childs
    Wed Aug 8 2018
    My experience here was less than ideal and I highly recommend avoiding this place. I ended up buying a Chevy Cruze from here and opted for dealership financing. They told me they were going to pull my credit, which I gave consent to but they did NOT mention they were going to pull it 8 times with various financial institutions before securing a loan. We agreed on a deal that they would fix a few issues with the car but could not provide any evidence or paperwork on the repairs they supposedly did when I came to pick it up. After waiting for my license plates for over 2 months, I finally called and the woman I spoke with said the plates had been sitting at the dealership for over a month. Her response was that they had sent an email - which I never received. You would think someone would have the decency to at least give me a phone call. The staff here is incompetent and lacks consideration for their customers. Bottom line, you're betting off buying a car elsewhere.
  • Chad Leabow
    Tue Aug 7 2018
    Awesome staff! Worked with Joe on a car for my daughter. Great to do business. They make you feel like part of the family. I highly recommend them!
  • Angela Benjamin
    Sun Aug 5 2018
    No Comment
  • Will B North
    Sat Aug 4 2018
    Dealer price for service was less than Les Schwab
  • Karl Mueller
    Fri Aug 3 2018
    No Comment
  • Alex Kessler
    Fri Aug 3 2018
    No Comment